Can I buy single-issue comic books on the webstore?
Short answer: no.
Longer answer: No, but...if you're looking for backissues please email us at email@example.com with a list of what you're looking for and we can see what we have! Unfortunately there's just too many backissues for us to put up on this site for browsing.
How does pick-up for my order work?
We are offering pick-up of orders every day from 11am-6pm at our shop at 319 College Street. Once you receive an email saying that your order is ready for pick-up, head on over to the shop. You can knock or wave at us if we're visible from the door, but othewise just give us a call at 416 533 9168 to let us know that you're there.
How soon will I get my order?
We are packing and shipping orders Monday through Friday, and in most cases we ship using our standard courier, Canpar. For in-stock books, we can usually send them out with Canpar on the same day we receive the order. At that point, Canpar usually takes a couple of days to deliver in the Greater Toronto Area, and usually only a handful of business days to most places in Canada.
For some very local orders, our staff may bike your order to you! This is even faster!
Shipping times, especially for any out-of-stock titles, are in many cases drastically affected by the COVID-19 crisis. If your order will be significantly delayed, we'll contact you.
If you think your order should have arrived by now, please send an email to firstname.lastname@example.org and we'll get to the bottom of it!
I see CRIME AND PUNISHMENT listed on your webstore. Can I buy "real" books from you?!
Short answer: Yes! Non-comics books will almost certainly be special orders, but we're happy to bring them in for you when possible.
Longer, more accurate answer: Mostly yes! We have access to the entire catalogues of most English-language and French-language publishers. For comics, we most often can bring titles in for you without requiring payment in advance. But since prose books fall outside of our usual purview, and we don't have a customer for them if you change your mind, we ask our customers to pre-pay for these types of orders.
Aside from pre-payment, non-comics orders are pretty much the same as any other special order. Why not get a copy of The Handmaid's Tale to go with your copy of The Handmaid's Tale?
I'm an educator or library worker. Can I order for my institution on the webstore?
Not exactly! But you can certainly use the webstore as a selection tool as part of the process!
If you'd like to put together an order for your school or library on the webstore, please note in the comments at checkout that it's an institutional purchase, and someone from our Library Services team will be in touch to finalize the transaction, including offering our institutional discounts.
If you'd like support with collection development, a custom quote, or any of the other services we offer through our Library Services division, it might be even easier to reach out to them directly! Email email@example.com or call the Library Services office at 416 535 9714 and we'll get you started!
What types of payment do you accept?
For web orders, we accept Visa and MasterCard, either through our online store or over the phone (if you want to pay over the phone, choose [Contact me for payment] at checkout. We also accept Paypal or e-transfers to firstname.lastname@example.org.
NB we normally accept debit and cash for in-person transactions at our shop, but due to the pandemic we are insisting on contactless payments.
What do you mean by Curbside Shopping?
On Wednesdays and Saturdays we are now offering curbside shopping at 319 College! We will have a staff member on hand to grab any items for you and ring them up at the door! Plus, youu can pay for your items with all of our regular methods (including cash and debit!).
Due to the continued need for physical distancing, and for the safety of our staff, we still cannot allow the public into the interior.